Mail-in jewelry and watch repair
Fix the piece you love, securely by mail.
Choose your repair, see pricing up front, ship with FedEx, and follow every step from arrival to return.
Upfrontitem pricing online
Insuredshipping options
30-daymoney-back guarantee
Start here
What can we fix for you?
Search in your own words, such as “my chain snapped” or “watch stopped.”
Not sure what it needs? Answer three quick questions and we will narrow the service list.
Turned away locally?
Repairs other jewelers won’t take.
Alternative metals, unusual sizing, enamel, specialty plating, and difficult stone work need the right specialist. Tell us what happened and we’ll show you the closest service match before you ship.
“I wanted to get my ring sized down from an 8 to a 4.5. Everywhere I went, they said that was impossible because it was silver.”
How it works
Mail-in repair, made simple
Step 1
Order
Add services to your cart and customize each item for final pricing at checkout.
Step 2
Ship
Follow the packing instructions and ship with the provided FedEx label.
Step 3
Wear
We complete the approved work and return your piece with tracking. Timing varies by service.
Browse by item
What can we help you repair?
Choose the piece first, then narrow down the service and options.
Rings
Necklaces & Chains
Watches
Earrings
Bracelets & Anklets
Pendants & Charms
Pearls
Stones & Settings
No mystery estimate
Upfront pricing, configured for your piece
Each service page uses the current repair form to calculate the item price from your selected metal, size, style, and add-ons.
1. Choose a serviceStart with the repair your piece needs.
2. Configure the detailsSelect the material, dimensions, and optional work.
3. Review the item priceThe same selections and total continue into the cart.
Most requested
Popular repairs
Live service prices and availability come directly from the repair catalog.
Built for nervous first-timers
Know what happens at every step
Documented on arrival
Your piece is logged and photographed when it reaches the workshop.
Approval before extra work
If inspection changes the scope, you receive the details before additional work begins.
A real support team
Questions are handled by people who can see the repair and help move it forward.
Feel safe mailing it
Your piece is in good hands
Insured at every step
Discounted insured-label options are available, or you can use your preferred carrier.
Tracked & photographed
Every piece is logged and photographed on arrival, with updates along the way.
Master jewelers
Repairs are handled by experienced jewelers and watchmakers in our New York workshop.
Customer experiences
Real customers, real results
Read recent customer feedback on the platforms where it was originally published.
Your happiness is our guarantee
Our services include a 30-day money-back guarantee beginning the day your item is returned. See the published return policy for full terms.
Choose the outcome
A clearer path for every kind of repair
Restore & transform
See what your piece can look like again
Explore plating, polishing, enamel, and refinishing through real before-and-after work.
Watch repair
Start with the exact watch problem
From batteries and crystals to crowns and overhauls, see the right scope, price, and timing.
For the trade
Reliable capacity for jewelers and brands
A separate service path for recurring repair, restoration, and production support.
Advice from the bench
Repair guides and care advice
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Questions
Before you ship
How do I ship my jewelry safely?
After checkout, follow the supplied packing instructions. You can purchase a discounted insured label or use your preferred carrier.
What if my repair costs more than quoted?
We contact you with an exact quote before any extra work. You approve it, or we return your piece free of charge.
How long does a repair take?
Turnaround depends on the service and selected options. The current estimate is shown on each repair page before you add it to the cart.