Workmanship review
The 30-Day Repair Guarantee.
Contact QJR within 30 days of delivery if there is a problem directly related to the repair performed.
Covered workmanship issues are typically redone or reworked without an additional labor charge.
What the guarantee does
A clear review path
1
Contact QJR
Reach out within 30 days of delivery with the order number and a clear description of the issue.
2
Share evidence
Photos or video can help the team understand the concern and route the review.
3
Item review
QJR evaluates whether the issue is directly related to the repair that was performed.
4
Resolution
Covered issues are generally redone or reworked without an additional labor charge.
Boundaries matter
What is not automatically covered
Common exclusions
- New or unrelated damage after delivery.
- Normal wear, misuse, impact, or loss.
- Pre-existing conditions or material limitations outside the approved repair.
- Third-party alteration after QJR service.
- Appearance variation caused by base metal, prior work, or plating limitations.
Refunds are not automatic
Work performed as ordered is not automatically refundable. Unperformed service work may be refunded. Used shipping labels, insurance, and other consumed carrier charges are generally non-refundable.
Guarantee questions
What happens next
Who pays shipping for a review?
Shipping responsibility depends on the issue and review outcome. QJR communicates the current return path before you ship.
What if QJR cannot perform the work?
QJR may refund unperformed service work, less consumed carrier charges and other non-refundable items under the order terms.
What happens after 30 days?
Contact QJR for available paid repair options. The workmanship guarantee window has ended, but the team can still help assess the piece.
Tell us what happened.
Have the order number and clear photos ready so the team can review the concern.